Frequently Asked Questions

How do I check the status of my order?

If you made an account during your checkout process, you can navigate to the 'My Account' link at the top of the page and you can track them there. If you didn't, then you will need to wait until we've shipped your order, when you will receive an email with the tracking link.

How long does shipping take?

Orders placed before 1pm EST will ship same day. Transit times varies, but allow up to 5 working days. Remember that personalized or custom fit items require an extra day for processing.

Can I use my own shipping account?

Sorry, our checkout does not support third party billing for shipping.

Can I have free shipping?

Spend over $75 and you'll be eligible for free ground shipping. Please note that applies to the contiguous US only; AK, PR, HI and others will have to opt for a 2 day air service which will not be free.

Why does it take so long to ship to Canada?

We ship multiple orders to Canada once a week to save on shipping/import fees.  The additional time is caused by Canadian customs clearance.  Keep in mind all import/duty fees are included with the Canadian shipping fee. Figure 10-14 business days arrival for your order from the date of purchase.

Can I return merchandise after I have used it?

Sorry, we cannot accept any used merchandise in return.  We do accept returns on new and unused merchandise only within 30 days of purchase.  Keep in mind the buyer is responsible for all shipping fees related to any return.

Can custom-fit or personalized items be returned?

Sorry, we cannot accept any items that have been custom-fit or personalized in return.

Can I pay with a check?

Sorry we do not accept checks.

Do you offer purchase orders for non-profit organizations?

Sorry we do not offer purchase order service on our orders.  All orders must be paid in full prior to shipping.